Chase Performance was established in 1999 and specialise in tailored lean solutions and programs to help you achieve business excellence through business improvement programs.  Chase Performance are also a Registered Training Organisation (RTO) and as such have access to government funding programs to help implement these solutions and programs in Australia.

 

Please visit our main site at http://www.chaseperformance.com.au

 

Lean Six Sigma

Lean Manufacturing Programs

Lean Improvement Programs

Lean Management Programs

Lean Mining Programs

Lean Commerce Programs

Lean Resources Programs

Chase Performance Programs

RTO

Melbourne Australia

www.chaseperformance.com

http://leanimprovement.blogspot.com.au/

http://www.busexcellence.blogspot.com.au/

Mark Pope

Roland Weber

http://www.linkedin.com/pub/roland-weber/1/759/bb0

Perth, Adelaide, Brisbane, Sydney

ISO 9001

National Recognised Training

Victorian Registration and Qualification Authority

VET – Vocational Education and Training

Australian Achiever Award

Business Improvement and Business Excellence

 

Get Smarter, Get Stronger, Grow Faster

 

The above is the new motto for Chase Performance. In this fast paced and uncertain business environment it is even more important than ever to have your business aligned with market conditions, and the systems in place to ensure sustainability and the long term survival of your company. If you have heard of Lean Six Sigma before, but do not understand the principal behind it and how to implement it into your business, then please contact me for more information at Mark.Pope@ChasePerformance.com or Roland.Weber@Chaseperformance.com


Chase Performance brings together a number of specialists including black belts in lean six sigma, MBA's and more. By talking to us, and having us do a free audit of your business, you will have all our specialists at your disposal.

Chase Performance has successfully implemented Lean Six Sigma into a broad range of industries including mining services, civil construction and supply chain as well as the more well known avenues of manufacturing and engineering. We further increase the traction of our programs by developing the change leadership capability of your team.

Chase Performance's unique approach seamlessly combines consulting expertise and services, with high-quality customised training solutions. Chase Performance consistently help our clients realise the benefits of focused change, in line with and in support of the overall objectives, mission and vision of the organisation.

Through the focused change of people, processes and management, we are able to work with our clients to :

·         achieve better efficiency,

·         increase the quality of products and services,

·         improve productivity, and

·         deliver profitable growth.

 

“We learn by doing. Our business improvement projects focus on developing competencies within your teams to ensure that the changes made will be sustained over the long term in your workplace. This unique approach achieves immediate gains that benefit both the organisation and the employee and quickly converts improvement theory into business benefit.”

For more information please visit our web site: www.chaseperformance.com

With offices in Melbourne, Sydney, Perth, Adelaide and Brisbane we are surely able to assist you.

CHASE Performance: Seven Case Studies

Our clients are as diverse as they are innovative but they all share the common goal of delivering  first-class products and services to secure and retain valuable customers in a highly-competitive marketplace.

As leaders in their respective industries, they recognise the citical role professional staff training plays in boosting performance, efficiency and morale.

Here are just a few of their stories…

TI Automotive http://www.tiautomotive.com/

LabSystems http://www.labsystems.com.au/

Signcraft http://www.signcraft.com.au/

Winslow Constructors http://www.winslow.com.au/

Under-Wraps http://www.under-wraps.com.au/

 

Case study 1:

TI Automotive http://www.tiautomotive.com/

 

Finely-tuned team ensures smooth operations

 

As Australia’s leading supplier of brake and fuel parts to Ford, Holden and Toyota, TI Automotive understands regular staff tune-ups are paramount to secure the winner’s flag in the extremely competitive automotive industry.

 

That’s why they have never taken their foot off the pedal since engaging CHASE Performance to deliver the highly-effective Lean Six Sigma program.

 

TI Automotive Quality Manager Scott Robinson said a constant pressure to up-skill staff reflected the nature of the ever-evolving industry.

“There is a lot of pressure to meet industry standards, and adapt to any new policies or procedures. CHASE Performance stood out from other providers because they customised the course to our business needs, and offer a wealth of experience in the industry. They were very impressive.”

 

What is Lean Six Sigma?

The Lean Six Sigma training program is a strategic quality improvement process designed to replace wasteful business practices with more efficient processes guaranteed to improve workplace efficiency, particularly in the areas of safety or project management.

Six Sigma is a system-wide business management strategy designed to boost business profitability by:

 

·         Reducing waste

·         Improving quality

·         Increasing efficiency

·         Boosting productivity

Ultimately, staff transform their newfound skills and knowledge into becoming a dynamic part of the change process.

 

Results-driven training

CHASE Performance’s first step was to conduct a thorough workplace audit across a range of areas to diagnose key problem areas for management. Scott said the personalised assessment approach was excellent.

 

“People were interviewed across the floor. CHASE Performance then compared our standards to the industry. This resulted in a program focused on areas which needed to be improved and upskilled.”

 

He was also impressed by the consultant’s ability to deliver a well-paced course to employees with diverse skill sets and education. Staff were actively encouraged to choose relevant work projects that could be implemented on the shop floor in between sessions.

“The outcomes of the program have been significant. Our operators are now armed with improved knowledge and greater responsibility. They are now better able to take on new projects or changes and make them happen.”

 

http://leanimprovement.blogspot.com.au/

 

Case study 2:

LabSystems http://www.labsystems.com.au/

 

 

Regular ongoing interaction key to improving staff performance

 

As specialists in creating state-of-the-art laboratories, LabSystems recognised the benefits of designing streamlined systems to improve workplace efficiencies.

 

Management turned to the expertise of CHASE Performance in September 2010 in order to implement leaner principles into its business processes.

 

Before long productivity soared as 25 staff underwent the Lean Six Sigma program that helped them create better ways to design, manufacture and install laboratory and clean room equipment such as fume cupboards, fans and associated equipment, laboratory fit outs and chemical storage facilities and cabinets.

 

Why choose CHASE Performance?

LabSystems Operations Manager David Mutimer said CHASE Performance’s focus on delivering ongoing training every fortnight ensured new skills were incorporated into the workplace sooner.

 

He said the actual – rather than theoretical – noticeable improvements to workplace and manufacturing practices made it a real standout from other service providers.

 

He saw staff training as an investment in his team, many of who had been loyal to the company for more than 20 years. and in addition, recognised the value in ongoing training every fortnight to ensure the new skills were incorporated into staff projects in the workplace between sessions.

 

“We embarked on this program as part of an overall plan of continuous improvement in the business. With an ageing workforce, we felt the need to up-skill and update overall approaches to workplace management.”

 

Improvements across the board

 

·       Increasing factory efficiency by 10 per cent

·       Redesigning factory layout to streamline operations

·       Introducing KPIs to boost staff productivity

·      Using latest project management tools and data collection to solve problems 

·      Significant staff behavioural changes in line with the ‘lean’ principles and techniques 

·       Empowered staff courtesy of improved skills and knowledge

·       Improved staff input into their work practices

·       Improved communications between management and staff

·      Installing information dashboards (big noticeboards) in key locations recording KPIs, minutes of meetings and workplace and safety practices. 

 

David said his staff had readily embraced many exciting changes that had led to massive improvements in workplace efficiency. He remains committed to rolling out the program to new staff as well as enabling any staff keen to obtain a certificate or diploma.

“Our workplace is now like a pit stop for a racing car. As well as a new layout, we have changed the management of our space as well. There is no clutter, everything is in the right place and the work zones are being upgraded.” 

 

http://www.busexcellence.blogspot.com.au/

 

 

Case study 3:

Signcraft http://www.signcraft.com.au/

“Real world approach to sales training”

As one of Australia’s leading sign-making companies, the Signcraft Group understands the importance of presenting a professional image to clients.

 

That’s why Signcraft chose CHASE Performance to help improve how staff promote its signage, corporate imaging and re-imaging to clients predominantly in the construction and architecture sectors.

 

Signcraft Group National Sales Manager Brian Laker chose CHASE Performance 12 months ago to help his staff adopt a more engaged selling style.

 

The CHASE Performance Commerce Advanced Selling Skills program focuses on:

 

 

Why CHASE Performance?

Brian felt CHASE Performance’s “real world of sales” approach not only set it apart from other providers but had been tailored specifically to Signcraft’s business environment.

“I wanted physical, tangible and measurable results, not just an academic exercise. The longevity of the training is a key factor... The consultants take their time to understand the personalities of the sales team before challenging long-held but unproductive techniques.”

 

The CHASE Performance Impact

He said team communications had also improved with the program, which he described as running more like a discussion than a lecture.

“The sales staff have all been very positive about the new challenges and ideas and felt comfortable discussing their individual weaknesses or struggles.”

 

He also valued his team’s newfound structured and documented approach to client sales which now focused on improving client relationships by:

 

·         Cold calling to seek new business;

·         Setting up presentations to prospective or existing clients;

·         Better ongoing client telephone contact;

·          Contacting new companies to see if their signage contract has been filled; and,

·         Inviting clients on-site to see how Signcraft operate.

 

Overall, Brian has welcomed the definite improvement in the accountability and quality of work both from a behavioural and procedural standpoint.

“You can’t overestimate the importance of the right facilitator. Our consultants have been experienced. They understand the core business. That’s the single big standout for the training and why we will continue the program.”

 

Case study 4:

Winslow Constructors http://www.winslow.com.au/

“CHASE Performance builds staff confidence”

 

Building a better business from the ground up is a key focus for Winslow Constructors, a leading civil construction company specialising in the residential, industrial and commercial infrastructure sectors.

 

Staff development is a fundamental building block in their ongoing success in recent years with CHASE Performance drawing up the blueprint for improved staff performance.

 

Why choose CHASE Performance?

Winslow’s Health, Safety and Environment Manager Richard Brown said CHASE Performance was handpicked above other providers for its customised approach that cemented existing skills and also provided the appropriate industry accreditations.

 

He said the fact the CHASE Performance consultants had experience in the building sector meant they understood the unique needs of the workplace.

“CHASE Performance contextualised their training to fit our business, and we have developed a strong partnership over time.”

 

The in-built flexibility was an additional selling point with CHASE Performance willing to train Winslow Constructors staff in onsite huts at various building and construction sites.

“The benefits of training have been across the board and keep growing as more staff undergo the program.”

 

CHASE Performance: building strong partners 

The monthly face-to-face training covers:

 

·         Certificate III in Civil Construction

·         Certificate III in Road Construction and Maintenance,

·         Certificate III in Plant Operations, and

·         Certificate III in Pipe Laying

 

Certificate IV in Civil Construction Supervision is also offered as staff progress through the training and has become a key part of Winslow’s succession planning.

 

Between sessions, consultants actively encourage employees to apply their knowledge to the worksite as training projects.

“In our industry there is a high rate of illiteracy. Some of the staff were afraid of training and lacked confidence. But the beauty of CHASE Performance is the training is not like a school.”

“This training has really built the guys up. Having a bit of paper to say you have completed Certificate III has led to a massive increase in self-esteem. Some employees with poor English are now taking ESL classes which have really improved their confidence.”

 

Key benefits of the training include:

 

·         Increased staff confidence courtesy of proper accreditation

·         Increased problem solving and decision-making skills

·         Better grasp of Occupational Health and Safety policy

·         Improved documentation

·         Introduction of a KPI database

·         Increased and measurable productivity and efficiencies

 

And the biggest gain for Richard?

“Our people are happy to be working well.”

 

http://leanimprovement.blogspot.com.au/

 

Case Study 5

Under-Raps http://www.under-wraps.com.au/

 

 

“Specialised, individually tailored programs”

 

A lack of staff cohesiveness at a leading national goods packaging company prompted management to call in CHASE Performance to improve business communications.

 

Based in Western Australia, Under-Raps have wrapped up a major share of the Australian and New Zealand packaging industry by providing the latest technology in the transport and storage of all types and sizes of goods, equipment, plant and objects. It controls the sole rights of distribution for Intercept Anti-Corrosion materials.

 

Last year Under-Raps director Greg Owens recognised the structure of his organisation made it difficult for staff in different divisions to work together effectively.

 

He called on the experts at CHASE Performance to help bridge the gaps and form a more united Under-Raps “team” by drawing staff together from accounts, sales and construction/installation divisions into an holistic lean implementation program.

 

“Bringing all the employees into the one program gave them an opportunity to better understand the overall delivery of our products and services.”

 

CHASE Performance gets a good wrap 

CHASE Performance’s solid reputation and their recent opening of a WA branch impressed Greg. He also found the consultancy provided the best follow-up and feedback channels to cater for Under-Rap’s unique business needs.

 

“CHASE Performance created a specialised, individually tailored program. The consultants were also able to overcome some tricky coordinating issues by devising a flexible arrangement. This allowed us to carry on business as normal without having to suspend urgent jobs due to program dates.”

 

Business Outcomes

Results have been significant for Under-Raps in terms of productivity gains, improved communications as well as:

 

·         A noticeable improvement in internal working relationships between divisions

·         Streamlined processes and procedures devised by division heads

·         Improved employee satisfaction and empowerment

·         Better accountability of individuals; and,

·         Increased staff engagement in growing business.

·         More specific improvements in work practices applied through the training include:

·         Colour coding of trailers

·          Improved stock control

·         Better workplace layout and OH&S policies

·         New marketing brochure

 

 

Case Study

G4S

“Securing the best possible training”

 

Staff conflict can easily erupt among stressed colleagues working in pressure cooker environments. None arguably more so than for security staff forced to confront violent situations in prisons and courts.

 

Leading security group G4S sought CHASE Performance’s expertise to arm staff with premium customer service skills in order to protect clients across a broad range of organisations and industries.

 

G4S hired CHASE Performance to deliver programs emphasising conflict resolution and strong communications skills to its operational staff:

 

·         Certificate IV in Customer Contact

·         Certificate IV in Frontline Management

·         Diploma of Management

 

G4S was so impressed with the success of the programs it has made an ongoing commitment to staff development.

 

Protecting the future

G4S National Learning and Development Manager Belinda Pritchard said the pitfalls of the industry demanded a high standard of customer care.

 

“Two years ago we identified a need to improve this area among operational staff because of the hard environments they can work in.”

 

Another arm of CHASE Performance’s training specifically targets supervisors and managers keen to gain national accreditation to bolster their career prospects.

 

Why choose CHASE Performance?

Having worked with CHASE Performance previously, Belinda has long been impressed with the quality of its programs.

 

“CHASE Performance offer ready advice about customising the training to our business environment, and also focuses strongly on gaining maximum outcomes.” 

 

Success from the top down:

The programs prompted G4S to improve its business processes by streamlining its operational plans, budgets and financial plans. More specifically:

 

1.      Better internal and external staff communications.

2.      Improved staff skills managing violent and emotionally charged situations on-site.

3.      Improved staff productivity periodically measured by HR against individual contracts.

4.      Reduced operating costs for projects such as managing prison transport vehicles.

 

The future

As the programs continually evolve to meet specific client needs, CHASE Performance is working with Belinda to create a more blended approach that combines online and face-to-face training with a new mentoring program.

 

·         http://www.busexcellence.blogspot.com.au/

Roland Weber, Mark Pope, Jo Gordon Pope, Chase Performance, Melbourne 2012